Photoquarium Blog

Good old government agencies, I wonder what would happen to most buisnesses if they were run the same way that Canada Post is. Nothing seems to ever go right when I send packages through them and it seems most people have issues with sending packages. Is this an industry standard for mail/package companies?

I sent out my camera Express Post on Jan 30th after work. So I assumed that the package would get processed and then sent out by the latest Monday Feb 4 and then the repair shop should get my camera by Friday, I even gave then a extra day or two since Express Post is 2–3 days.

After tracking my package I see that it is out for delivery in Mississauga on Feb 4^th. Sweet they are early even better. Over the next 3 days the status is still the same. So I email the repair contact I have to see if they have recieved my camera yet. After a few back and forths they tell me they still haven’t received it. There goes all my excitement about the efficiency of Canada Post.

After the next weekend I get an email from the repair company saying that they contacted Canada Post and the package is on its way and it should be there in a day or two. Again, monday … not delivered, tuesday … not delivered. Finally on wednesday I get an email saying they have received the package.

An Express Post 2–3 day package ended up taking almost 2 weeks. What an effeicent and well oiled machine Canada Post is. Now if this was any other company I would gbe able to phone up and complain and get my money back or some sore of sorry but with Canada Post it seems I have to start a Delayed Package inquiry. So off I go and do this, I actually did this on friday 6 days before the package was delivered.

I get a response back from my online submission of this inquiry and it says that someone will contact me within 5 business days about this. Oh great more waiting, just what I like. Are they hoping that I go away and forget about how inept they are. I am sure this works for most people. They get frustrated and just forget about this annoying problem.

As of today I still haven’t had a response back from Canada Post so I guess I wait. If I don’t hear something by monday I am going to get a bit more aggressive about this.

Now the wait to see how long it is going to take for my camera to be repaired and returned.